Cancelling Specsavers direct debit scheme

Opticians contact lens direct debit being shredded

Many people buy their contact lenses from high street opticians using a direct debit scheme. These schemes are easy to use, meaning registered members receive a new box of lenses every month and pay a standard fee. While this seems like a convenient solution at first, optician direct debits aren't always good value for money. The inflexibility of a direct debit scheme is another big downside, as you won't be able to alternate lenses, or control the number of lenses you purchase at a time.

Additionally, many of those extras that you're paying more for, such as eye tests or expert support, are still available from online retailers, but without the added (and ongoing) expense. Fortunately, if you sign up for a scheme and tie yourself into a contract, the process of cancelling your optician direct debit is actually no big deal and can be done in a few clicks or with a phone call. Feeling convinced and want to start saving on your contact lenses? Stay tuned and we'll show you how to do just that.

How to cancel Specsavers direct debit scheme

Cancelling your Specsavers Lensmail contact lens package (also known as Specsavers easycare) is really simple - in fact, you can do it in 2 easy steps:

  1. First, ensure you've paid for the Specsavers Lensmail service you've received
  2. Call your Specsavers optician or get in touch with the Specsavers contact lens call centre on 0808 1720072 to inform them that you would like to cancel. Make sure to confirm that a new payment hasn't been accidentally requested by your optician!

If you've received all the contact lenses that you paid for then there's no cancellation period. Once you've cancelled your Specsavers contact lens direct debit scheme, you can now take your vision care needs into your own hands and start saving by getting them from Vision Direct. We trust you to know what's right for your eyes, but it's important to have a contact lens fitting and an up-to-date prescription before you switch to a new contact lens model or brand. Remember that while we don't need to verify your prescription, the option is there so just let us know if you'd like an extra pair of eyes.

Regain control of your vision today with no minimum order requirement, fast delivery and freedom to buy what you need when you need it. Choose Vision Direct today and buy your contact lenses online.

Wait - can I still get the same benefits if I cancel?

Woman considering whether to sign a contract

Buying online doesn't mean that you don't get access to many of the extras often included in a direct debit scheme package. Some of the add-ons that you're paying a lot extra for, such as free contact lens replacement and dedicated 24/7 customer care will still be available to you from Vision Direct - just without the extra cost or commitment. Best of both worlds, right? Vision Direct's online eye care centre also has all the guidance that you need, covering contact lenses, vision problems and eye health.

Plus, it's important to really pay attention to the reality of some of the benefits your optician might list in their direct debit scheme. For example, you're often not eligible for a free eye test until 28 days after joining a scheme - but that's often buried in the small print. Taking your eye care needs onto your own hands means you'll get to decide when and where you'd like to receive your contact lenses - and you get to save big, too.

What are the benefits of buying contact lenses online at Vision Direct?

  • Affordable: our prices up to 45% cheaper than UK high street opticians
  • Unbeatable prices: with our price match promise, you're guaranteed to get the best prices on your contact lenses
  • Convenient: no waiting in queues, travel costs or wasted time
  • No prescription required: although we can confirm with your optician
  • Freedom: no ties. Order wherever, whenever. You can stop at any time
  • Total transparency: you know exactly when and what you're paying, you're in control
  • 100-day guarantee: whether you have a change of heart or prescription, you can return your order unopened within 100 days
  • Impartial advice: contact our in-house optician at
  • Award-winning service: our super-friendly customer service is available 24 hours a day, 7 days a week
  • Easy ordering: speedy ordering, 3 click reorders & customer friendly website
  • Order reminders: we will email or text you to let you know when it's time to reorder, so you'll never run out
  • Trusted: we're rated 4.8/5 on Trustpilot
  • Save money: with discount codes, offers and savings

Cancelling direct debit schemes with other high street opticians

Crumpled optician direct debit contract

How to cancel Boots contact lenses subscription
The Boots Opticians Contact Lens Rewards scheme doesn't have a minimum agreement term and can be cancelled at any time upon giving 28 days notice. To cancel your plan, you can reach out to their team on 0345 603 2020 or log into your account.

How to cancel Vision Express contact lenses subscription
You can cancel the Vision Express subscription lens plan, Complete Contact Care, whenever you like, as there's no minimum length of contract. You can reach out via email at or phone 0800 298 3344. You can also log into your Vision Express account if you want to make any changes.

It's not just the high street opticians offering direct debits schemes for contact lenses, some online retailers also provide subscription plans that are equally as easy to cancel.

How to cancel Waldo subscription
To cancel your Waldo direct debit, simply call their customer service line on 0203-627-5833.

How to cancel Hubble contacts scheme
You can cancel your Hubble subscription by calling 1-844-334-1640. Customers in California can also cancel their subscriptions via email at

Prices up to 45% cheaper than the high street

Buying online often works out cheaper too. The table below compares our prices to popular high street providers Vision Express and Boots. These prices are correct as of January 2020. See how much you can save:

Product Price/Box:  Saving/Year: 
Acuvue Oasys £18.00 £108.08
Proclear Toric £13.99 £164.08
Biofinity Toric £15.99 £160.08
Air Optix plus HydraGlyde for Astigmatism £20.99 £156.08
Biofinity £11.95 £150.40
Biofinity Multifocal £26.99 £120.08
Proclear £7.99 £127.52

For dates and details of these price comparisons, please see clause 7.2 of our terms and conditions. Savings include prices for both eyes and take into account optician equivalents.

New customers get 10% discount with code SURPRISE

As if those benefits were not enough, we are offering a 10% discount code for new customers.
Simply enter the promo code 'SURPRISE' at checkout.

Find your contact lenses

Did you know that high street opticians often sell the exact same lenses that we do with a markup? We're talking identical features and specifications - the only difference being the design and branding of the box. Visit our optician's own brand equivalent page to find your optician equivalent contact lenses on Vision Direct - for instance, Biofinity Toric is equivalent to easyvision Monthly Opteyes toric. We have listed the own brand equivalent lenses from Specsavers, Vision Express and Boots.

Our equivalent lenses are often cheaper than optician branded lenses, as we source them directly from the world's most respected contact lens manufacturers including Johnson & Johnson, Bausch & Lomb and CooperVision.

Our bestselling contact lenses

Wondering what contact lenses our customers love? Here are some of our most popular sellers:

Why buying lenses through online subscriptions is not cost-effective

Shelf full of contact lenses

In the last few years, subscription services and schemes have become increasingly popular, as they do have some pros, such as aftercare and free delivery after a certain period. Most savvy shoppers will be aware of monthly subscription packages for products like cosmetics and fashion. There's also been significant growth in time-poor young professionals using weekly food boxes.

Recently there's been a rise in online monthly contact lens subscriptions too. Brands such as Waldo and Hubble have jumped on this trend. Customers signed up to this service pay a monthly charge for 30 daily lenses. We reviewed the Waldo and Hubble subscription packages to see how cost-effective they are and found out the below:

  • They only offer daily lenses - monthlies are often more affordable
  • There's no flexibility, only one lens is available
  • Daily disposable lenses like Acuvue Moist or Dailies AquaComfort are a similar price and better quality
  • Our own daily lens everclear ADM is cheaper
Like Waldo and Hubble we also offer free trials on our own brand daily lenses, everclear ADM and everclear ELITE.

How to cancel appointments for high street opticians

If you're looking to cancel a general appointment, eye test or check-up that you've made with your high street optician, here's how to go about it for these optical retail chains.

To cancel a Specsavers appointment that has been booked online, you can do so using the link in your booking confirmation email. If you want to cancel a Specsavers eye test or make an amendment after you've made a booking in-store or over the phone, you can get back in touch with the store you called and cancel your appointment over the phone or in person.

If you want to cancel a Boots appointment or eye test with an optician, you'll need to contact your local Boots Opticians directly. You'll be able to find their number on the Boots store locator or ring their call centre on 0345 125 3752.

Vision Express
You can cancel a Vision Express appointment or eye check-up by filling in the 'How can we help' form on their 'Contact Us' page, and selecting your store or by calling their customer service team on the phone number 0800 038 2177.