“Site”) and the terms and conditions over which we supply any of the products (“Products”) listed on our Site to
you, whether as a guest or a registered user (“You”).
1.1.2. Please read these terms carefully before you start to use the Site. By using our Site, you indicate that
you accept these terms and that you agree to abide by them. You should print a copy of these terms and
1.1.3. You will be required to click on the checkbox marked “Accept our Terms and Conditions” before placing an
order for Products on our Site. If you refuse to accept these terms and conditions, you will not be able to
order any Products from our Site.
1.2. Information about Us
Our Site is operated by and the Products are sold by Vision Direct BV (“us" or "we”). We are registered in the
Netherlands KvK number 59729643 and our registered office (and main trading address) is at Distelweg 80-G,
Amsterdam, The Netherlands.
1.3. Other Definitions
“Data” means collectively all information that you submit to Vision Direct BV via the Site.
“Cookies” means a small text file placed on your computer by this Site when you visit certain parts of the
and/or when you use certain features of the Site. Details of the cookies used by this site are set out in our .
“EU Cookie Law” means the Privacy and Electronic Communications Directive and its applicable national
2. Website Use
2.1. Accessing our Site
2.1.1. Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the
service we provide on our Site without notice. We will not be liable if for any reason our Site is unavailable
at any time or for any period and we reserve the right to restrict access to some parts of our Site, or our
entire Site at any time.
2.1.2. You are responsible for making all arrangements necessary for you to have access to our Site. You are
also responsible for ensuring that all persons who access our Site through your internet connection are aware of
these terms, and that they comply with them.
2.2. Prohibited uses
2.2.1. You may use our Site only for lawful purposes. You may not use our Site:
In any way that breaches any applicable local, national or international law or regulation.
In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
For the purpose of harming or attempting to harm minors in any way.
To send, knowingly receive, upload, download, use or re-use any material which does not comply with our
To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional
material or any other form of similar solicitation (spam).
To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms,
time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code
designed to adversely affect the operation of any computer software or hardware.
2.2.2. You also agree not to access without authority, interfere with, damage or disrupt:
any part of our Site
any equipment or network on which our Site is stored
used in the provision of our Site
any equipment or network or software owned or used by any third party
2.3. Intellectual Property Rights
2.3.1. We are the owner or the licensee of all intellectual property rights in our Site, and in the material
published on it. Those works are protected by copyright laws and treaties around the world. All such rights are
2.3.2. You may print off one copy, and may download extracts, of any page(s) from our Site for your personal
reference and you may draw the attention of others within your organisation to material posted on our Site.
2.3.3. You must not modify the paper or digital copies of any materials you have printed off or downloaded in
any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics
separately from any accompanying text.
2.3.4. Our status (and that of any identified contributors) as the authors of material on our Site must always
2.3.4. You must not use any part of the materials on our Site for commercial purposes without obtaining a
licence to do so from us or our licensors.
use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials
you have made.
2.4. Reliance on information posted
2.4.1. Commentary and other materials posted on our Site are not intended to amount to advice on which reliance
should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on
such materials by any visitor to our Site, or by anyone who may be informed of any of its contents.
2.4.1. We aim to update our Site regularly and may change the content at any time. Any of the material on our
Site may be out of date at any given time, and we are under no obligation to update such material.
2.5. Uploading material to our Site
Any material you upload to our Site will be considered non-confidential and non-proprietary, and we have the
right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the
right to disclose your identity to any third party who is claiming that any material uploaded by you to our Site
constitutes a violation of their intellectual property rights, or of their right to privacy.
2.6. Viruses, hacking and other offences
2.6.1. You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other
material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our
Site, the servers on which our Site is stored, or any server, computer or database connected to our Site. You
must not attack our Site via a denial-of-service attack or a distributed denial-of service attack.
2.6.2. By breaching this provision, you would commit a criminal offence. We will report any such breach to the
relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity
to them. In the event of such a breach, your right to use our Site will cease immediately.
2.6.3. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or
other technologically harmful material that may infect your computer equipment, computer programs, data or other
proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any
website linked to it.
2.7. Linking to our Site
2.7.1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our
reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of
association, approval or endorsement on our part where none exists.
2.7.2. You must not establish a link from any website that is not owned by you.
2.7.3. Our Site must not be framed on any other website, nor may you create a link to any part of our Site other
than the home page. We reserve the right to withdraw linking permission without notice. The website from which
you are linking must comply in all respects with our Content Standards listed below.
2.7.4. If you wish to make any use of material on our Site other than that set out above, please address your
2.8. Links from our Site
2.8.1. Where our Site contains links to other sites and resources provided by third parties, whether affiliated
with us or not. these links are provided for your information only. We have no control over the contents of
those sites or resources and accept no responsibility for them or for any loss or damage that may arise from
your use of them.
does not extend to your use of such websites. You are advised
2.8.3. We cannot give any undertaking, that products or services you purchase from third party sellers via links
on our Site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This
DISCLAIMER does not affect your statutory rights against the third-party seller.
2.9. Content Standards
2.9.1. These content standards apply to all material which you upload to our Site and any material
appearing on any website which you link to our Site. You must comply with the spirit of the following standards
as well as the letter. The standards apply to each part of any material as well as to its whole. All material
Be accurate (where they state facts).
Be genuinely held (where they state opinions).
Comply with applicable law in the UK and in any country from which they are posted.
2.9.2. Material must not:
Contain any material which is defamatory of any person.
Contain any material which is obscene, offensive, hateful or inflammatory.
Promote sexually explicit material.
Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or
Infringe any copyright, database right or trademark of any other person.
Be likely to deceive any person.
Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of
Promote any illegal activity.
Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless
Be likely to harass, upset, embarrass, alarm or annoy any other person.
Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
Give the impression that they emanate from us, if this is not the case.
Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or
2.10. Suspension and termination
use of our Site. When such a breach has occurred, we may take such action as we deem appropriate.
Immediate, temporary or permanent withdrawal of your right to use our Site.
Immediate, temporary or permanent removal of any posting or material uploaded by you to our Site.
Issue of a warning to you.
Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not
limited to, reasonable administrative and legal costs) resulting from the breach.
Further legal action against you.
Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
2.10.3. The responses described in this policy are not limited, and we may take any other action we reasonably
3. Sale and Purchase of Products
3.1. Your Status
By placing an order through our Site, you warrant that:
3.2. How the Contract is formed between You and Us
3.2.1. After placing an order, you will receive an email from us acknowledging that we have received your order.
Please note that this does not mean that your order has been accepted. Your order constitutes an offer to
contract with us to buy the Products. For orders shipped to the U.K, your order also constitutes an offer to contract with Vision Dispensing
Ltd (a company registered in England number 3912575 with its registered office at Veale Wasbrough Vizards, Narrow Quay House, Narrow Quay, Bristol BS1 4QA) for the supply of dispensing services in relation to those
Products, and in relation to the provision of dispensing services "we", "our" or "us" in these terms and
conditions means Vision Dispensing Ltd.
3.2.2. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an
e-mail that confirms that the Product has been despatched (the “Despatch Confirmation”). The contract between us
(“Contract”) will only be formed when we send you the Despatch Confirmation. The Contract is made by you with
Vision Direct BV in relation to the supply of the Products and for orders shipped to the U.K., with Vision Dispensing Ltd in relation to the
supply of the dispensing services.
3.2.3. The Contract will relate only to those Products whose despatch we have confirmed in the Despatch
Confirmation. We will not be obliged to supply any other Products which may have been part of your order until
the despatch of such Products has been confirmed in a separate Despatch Confirmation.
3.2.4. We will notify you when a third party is involved in any transaction you may enter into with us, and we
may disclose your customer information related to that transaction to the third party seller.
3.3. Validation of Contact Lens Specification
3.3.1. For sales of prescription contact lenses for delivery to the U.K., the supply of dispensing services to you by Vision Dispensing Ltd constitutes 18% of the total value of your order. Product prices of applicable products on the Site are inclusive of these fees. When you place an order containing these products, we will receive payment from you of these amounts on behalf of Vision Dispensing Ltd and will pay these amounts to them on your behalf.
3.3.2. We do not make recommendations in regards to changing lenses. We may offer alternative lenses based on a professional opinion. If unsure, you should always visit your optician in-store.
3.4. Consumer Rights
3.4.1. You may cancel a Contract at any time within 14 days beginning on the day after you receive the Products.
In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds
policy (set out in Condition 3.8 below).
3.4.2. All Products are supplied in sealed containers and your right to cancel ceases if the Products become
unsealed after delivery.
3.4.3. To cancel a Contract, you must inform us in writing and despatch the Product(s) to us at Freepost RTLU-CJZT-ESAB LTD, Vision Direct Europe Ltd, Unit 2 Hudson Court, Great North Way, Nether Poppleton, YORK, YO26 6RB within the 14 day period, in the same condition in which you received them (including any packaging apart from exterior delivery packaging to be unopened and unmarked), and at your own cost and risk.
3.4.4. Prior to return you should telephone our Customer Services department on 020 7768 5000 to obtain a
Returns Authorisation Number and quote this when returning the Product(s).
3.4.5. These provisions do not affect your statutory rights.
3.5. Availability and Delivery
Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 21 days of the date of the Despatch Confirmation, unless there are exceptional circumstances. Vision Direct reserves the right to substitute several boxes for one or the other way round, depending on our stock availability, as long as the number of contact lenses delivered is the same as ordered by the client. The customer must report any orders that have not been received within 30 days of dispatch for UK orders and within 45 days of dispatch for international orders.
3.6. Risk and Title
3.6.1. The Products will be at your risk from the time of delivery to you.
3.6.2. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect
of the Products, including delivery charges.
3.7. Price and Payment
3.7.1. The price of any Products will be as quoted on our Site from time to time, except in cases of obvious
3.7.2. These prices include VAT and for orders shipped to the U.K. the supply of dispensing services to you but exclude delivery costs unless
expressly stated on the Site in relation to particular Products or promotions. The costs of delivery will be
shown on the Site at the time you order the Products.
3.7.3. Prices are liable to change at any time, but changes will not affect orders in respect of which we have
already sent you a Despatch Confirmation. If prices increase prior to your Despatch Confirmation we will contact
you for instructions before despatching the Product.
3.7.4. Our Site contains a large number of Products and it is possible that, despite our best efforts, some of
the Products listed on our Site may be incorrectly priced. We will normally verify prices as part of our
despatch procedures so that, where a Product's correct price is less than our stated price, we will charge the
lower amount when despatching the Product to you. If a Product’s correct price is higher than the price stated
on our Site, we will contact you for instructions before despatching the Product.
3.7.5. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we
have sent you a Despatch Confirmation, if the pricing error is obvious or should otherwise have reasonably been
recognised by you as a mis-pricing.
3.7.6. Payment for all Products must be by credit or debit card or by PayPal. We accept payment with most major
credit and debit cards, details of which are available when you pay for Products ordered. Your credit or debit
card or PayPal account will be charged between the time when you place your order and when the Products are
3.7.7. Discount codes should be entered at the basket and do not apply to delivery costs unless stated otherwise. Discounts are only valid for orders placed online at VisionDirect.co.uk and may require a minimum order spend. The terms “discount code” and “promotion code” are used interchangeably. Here it both refers to a benefit that can be obtained by entering a code on VisionDirect.co.uk. Discount codes are only valid for customers in the United Kingdom and may not be combined with other discounts or sales incentives. Discount codes can’t be used when promotional pricing is displayed and are only valid until the specified expiration date. Once the promotion expires, all items remaining in the cart will no longer qualify for the offer. The use of a discount code is limited to one code per customer. Discount codes do not represent monetary value and cannot be traded or exchanged for cash or otherwise.
3.8. Our Refunds Policy
3.8.1. When you return a Product to us (for instance, because you have cancelled the Contract between us, or
because you claim that the Product is defective), we will examine the returned Product and will notify you of
your entitlement to a refund via e-mail within a reasonable period of time. We will usually refund any money
received from you using the same method originally used by you to pay for your purchase. We will process the
refund due to you as soon as possible and, in any case, within 30 days of the day we received your cancellation
or the day we confirmed to you via e-mail that you were entitled to a refund for delivery of a defective
3.8.2. Products returned by you because of a defect will be refunded in full, including a refund of the delivery
charges you paid for sending the item to you and the cost incurred by you in returning the item to us.
3.8.3. Products returned by you within the 14 day period referred to in Condition 3.4 above will be refunded in
full, including the delivery charges you paid for sending the item to you. However, you will be responsible for
the cost you incurred in returning the item to us.
3.9. Store Credit
3.9.1 When store credit is posted to your account, it will automatically be applied as discount on your next purchase with Vision Direct once you reach the checkout. If your store credit balance is greater than the value of that order, the residual amount will remain on your account and may be applied in the same way to one or more further future orders.
3.9.2 Any store credit not applied to an order by 31st December 2023, will expire and be removed from your account.
3.9.3 A store credit balance does not represent money owed to you and is not redeemable for cash.
5. Our Liability
5.1. Limited Liability for Products and Services Provided
The liability of Vision Direct BV in connection with any Product purchased is strictly limited to the purchase
price of that Product. The liability of Vision Dispensing Ltd in connection with the provision of any dispensing
services to you is strictly limited to the charge made for those services.
5.2. Exclusion of All Other Liabilities
5.2.1. The material displayed on our Site is provided without any guarantees, conditions or warranties as to its
5.2.2. To the extent permitted by law, we, other members of our group of companies and third parties connected
to us hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or
the law of equity;
Any liability for any direct, indirect or consequential loss or damage incurred by any user in
connection with our Site or in connection with the use, inability to use, or results of the use of our
Site, any websites linked to it and any materials posted on it, including, without limitation any
liability for, loss of income or revenue, loss of business, loss of profits or contracts, loss of
anticipated savings, loss of data, loss of goodwill, wasted management or office time;
Any other loss or damage of any kind, however arising and whether caused by tort (including negligence),
breach of contract or otherwise, even if foreseeable.
5.2.3. We will not be liable to you where we are unable to fulfil any of our obligations to you as a result of
circumstances beyond our control.
5.2.5. The foregoing limitations do not apply to any liabilities which may not lawfully be excluded or limited
including any liability for death or personal injury resulting from our negligence.
6. Place of Sale, Jurisdiction and Applicable Law
6.1. Place of Sale
The place of sale for all transactions conducted on this Site is the Netherlands. In certain circumstances we may use an agent local to your requested delivery address to fulfil your order, but such arrangement shall have no bearing on the place of sale.
6.2. Governing Law
These terms are governed by the law of the Netherlands and all Contracts made with us for the purchase of
Products will be governed by the law of the Netherlands.
The courts of the Netherlands will have exclusive jurisdiction over any claim arising from, or related to, a
visit to our Site and any dispute arising from, or related to, Contracts for the purchase of Products from our
Site. However, we retain the right to bring proceedings against you for breach of these conditions in your
country of residence or any other relevant country.
7.1. Trade marks
"Vision Direct" is a UK registered trade mark no 3046493.
7.2. Price comparisons Table
Price comparisons are in relation to Vision Express prices. The prices stated are for a single box and are not part of any direct debit based scheme. These prices are correct as of August 2023.
We may revise these terms at any time by amending this page. You are expected to check this page from time to
time to take notice of any changes we make, as they are binding on you. Some of the provisions contained in
these terms may also be superseded by provisions or notices published elsewhere on our Site.
7.4. Your concerns
If you have any concerns about material which appears on our Site, please contact
8. David Clulow eye exam & contact lens fitting
8.1. Missed appointments
David Clulow reserves the right to not rebook appointments if previous appointments have been booked and not attended.
Appointments can be cancelled up to 12hrs prior to original booking time.
8.3. Rescheduled appointments
Appointments can be rescheduled up to 12hrs prior to original booking time.
Vision Direct customers will be asked to pay £25 on arrival for their appointment at David Clulow. This includes those customers who have an NHS voucher.
8.6. Yearly appointment allowance
A customer of Vision Direct can only book 2 appointments per year. The year starts when the customer creates their first appointment.
Customers must follow the guidance provided in the booking emails ahead of their appointment.
8.8. Customers aged 16 or under
Those aged 16 or under must attend their appointment with a parent or guardian.
Thank you for visiting visiondirect.co.uk.