Help & News

Got questions about contact lenses, eye care or optical conditions? Vision Direct’s friendly experts are here to help!

Our FAQs, buying guides and blog posts cover everything from putting in contact lenses to making your first order online. Search for the topic you’re interested in, have a browse or email our in house optician Benjamin Dumaine with your eye care and contact lens questions at

Buyers Guide

Buyer's Guide

Our buying guides are a great place to get impartial, expert advice on eye care topics. Watch handy instructional videos on contact lens care and get quick tips on making the most of your optical products.
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Advice on buying contact lenses online and purchasing from Vision Direct. Find out about delivery, product availability and how easy & convenient it isto have your lenses sent straight to your door.
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All the latest news from Vision Direct’s friendly blogging team! Find out about competitions, promotions, quizzes and tons of fun goings on.
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Contact Customer Care

Contact Customer Care

We're available Monday - Friday 8:00 - 21:00, and Saturday - Sunday 8:00 - 18:00 via phone on 020 7768 5000 in the UK or on 1 800 870 0741 in the US, email, web chat and social media.
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Social Responsibility

Social Responsibility

As an Essilor Group company, Vision Direct is committed to improving your life by improving your sight. Find out how we help in the community and abroad.
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Returns & Refunds

Returns & Refunds

It's easy to organise a return and get a refund. Just follow the simple steps and we'll get it sorted.
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