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Real people, ready to help

Got a question? Just get in touch with our friendly, super-knowledgeable customer service team. We’re available Monday - Friday 8:00 - 21:00, and Saturday - Sunday 8:00 - 18:00 and are ready to help.

Trying to understand your prescription but it all seems like medical jargon? Are you a newbie at ordering contact lenses online? Did you forget to take your lenses off before going in the shower? Or, have you accidentally ordered the wrong thing? Whatever it is, there’s nothing our experts haven’t heard before, so give us a shout and we’ll do all we can to help.

How can I make a complaint?

Want to make a complaint? We're keen to hear your feedback and make it right. Get in touch through live chat, send us an email or give us a call. To speed things along, please provide us with all the details about your complaint (like your order number, if there is one, and the email address linked to your Vision Direct account). We’ll do our best to get back to you quickly and resolve the issue.

For more information, please view our T&Cs and our FAQ.

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