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Contact us

Real people, ready to help

Got a question? Just get in touch with our friendly, super-knowledgeable customer service team. We’re available Monday - Friday 8:00 - 21:00, and Saturday - Sunday 8:00 - 18:00 and are ready to help.

Trying to understand your prescription but it all seems like medical jargon? Are you a newbie at ordering contact lenses online? Did you forget to take your lenses off before going in the shower? Or, have you accidentally ordered the wrong thing? Whatever it is, there’s nothing our experts haven’t heard before, so give us a shout and we’ll do all we can to help.

How can I make a complaint?

Want to make a complaint? We're keen to hear your feedback and make it right. Get in touch through live chat, send us an email or give us a call. To speed things along, please provide us with all the details about your complaint (like your order number, if there is one, and the email address linked to your Vision Direct account). We’ll do our best to get back to you quickly and resolve the issue.

For more information, please view our T&Cs and our FAQ.

Reach out to us

Give us a ring on:

UK - 020 7768 5000 *
* Your standard local UK rate applies

Reach us on live chat

You'll find our blue chat box on the bottom right handside of your screen.

Send us an email:

For general questions, it’s:
If you’re in need of optical advice, you can email our favourite in-house optician Ben on

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Write to us:

Prefer to kick it old-school? We’re into that too! Use the address below to send us a letter - but if you need to return an item, please visit our returns & refunds policy page.

Unit 2 Hudson Court
Great North Way, York Business Park
Nether Poppleton, YORK YO26 6RB