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Real people, real nice, ready to help

Got a question? Just get in touch with our friendly, super-knowledgeable UK-based optical advisors: they are available 24 hours a day, 7 days a week and ready to help with anything you might need.

Need help understanding your prescription and it all seems like medical jargon? Are you a newbie at ordering contact lenses online? Forgot to take your lenses off before going in the shower? Or, you simply might have accidentally ordered the wrong thing (hey, it happens!). Whatever it is, there’s literally nothing our experts haven’t heard before, so just give us a shout and we’ll do our very best to help.

Reach out to us

Give us a ring on:

UK - 020 7768 5000
US - 1 800 870 0741

Reach us on live chat 24/7:

No bots allowed!

Send us an email:

For general questions, it’s: help@visiondirect.co.uk.
If you’re in need of optical advice, you can email our favourite in-house optician Ben on optician@visiondirect.co.uk.

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Prefer to kick it old-school? We’re into that too! Use the address below to send us a letter - but if you need to return an item, please visit our returns & refunds policy page.

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VisionDirect.co.uk
Unit 2 Hudson Court
Great North Way, York Business Park
Nether Poppleton, YORK YO26 6RB