Our deliveries to the US are super fast. We dispatch many orders the same day they’re ordered, so they arrive at your door in only 5-9 business days - quicker than some stateside eye care professionals.
If you have a question about US shipping, our UK-based customer service team is ready to help you 24 hours a day, 7 days a week. Get in touch via web chat, give us a call on 1 800 870 0741 or email us at firstname.lastname@example.org.
US shipping costs
You’ll pay just £6.98 (currently $8.98 USD*) for orders of £49 and over. For orders below £49, shipping costs are £9.98 (currently $12.84 USD*).
Your order will be dispatched by DHL eCommerce. You can track the progress of your order from your Vision Direct account, or by entering your tracking number on the DHL website.
Fast Delivery to the US
Your contacts are expected to arrive within 5-9 business days of your order being dispatched. We keep high stock levels of our most popular contacts, so we can dispatch 99% of orders the same day if you order before 1pm EDT. To avoid delivery delays please be aware that orders placed on a Saturday will usually be dispatched on a Monday.
Tracking your order
You will get a tracking link with shipment confirmation, but the progress of your parcel won’t show immediately. Your tracking link will activate when US DHL (our courier service) receives your parcel.
"I ordered my contacts that got lost somewhere in customs, Im in the United States. They were quick to help and very kind replacing my order. I didn't believe I could actually get my order in 7 days from another country but I did after they replaced my order. You've got a life time customer in me. Thank you so much!"
Shannon, 1st Jan 2018
"Our order came on time, with absolutely no problems at all. Honestly, it has been a better experience doing business with your company in the UK, than dealing with most companies here in the US!"
Andrea, September 5th 2018
*Delivery costs are based on exchange rate on 24/01/2020. Exchange rate source: https://www.xe.com
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