Shipping Information

Which countries do we ship to?

Select your delivery country below. Shipping options will appear for that chosen country.

If you would like your order shipped to a different country then please select one from the list above. Please note VAT is charged at the rate in the destination country.

What delivery services are available, how much do they cost and what are the delivery times?

Delivery Services
Royal Mail First Class (2-5 Working Days)
FREE £0.00
Royal Mail Special Delivery (2 Working Days)
12:00 for today
DHL Courier (Next Working Day - Excludes Saturdays)
13:00 for today
*This shipping method is only available if total weight is lower than 4Kg.

Will I have to sign for my parcel?

All shipping methods with the exception of Royal Mail First Class require a signature on receipt. Please bear this in mind when selecting your preferred method. Note Vision Direct reserves the right to upgrade the postal service to a signed for service if the total value of the order or weight warrants this and we will inform you accordingly.

Dispatching takes place subject to availability and clearance of funds and in appliance with cut off times as stated above.

Will you inform me if my order is not in stock?

If any of the goods you order are not immediately available, we will inform you via email and if you wish we will cancel your order and refund you in full.

If any part of your order is not immediately available, we will advise you of the option of a partial shipment, subject to your approval, and will ship at no extra cost to you.


Fulfilment of all spectacles and contact lenses is conducted under the supervision of our in house qualified Opticians.