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Delivery Information

For UK Delivery

Next Day We aim to deliver all orders next day after dispatch between Monday and Saturday. All orders over £49 are sent by a tracked service. FREE - Orders over £49
£2.98 – Orders of £49 or less

Orders before 5.30pm will be dispatched on the same day (if in stock). We stock 99% of standard prescription contact lenses and eye care products so that we can deliver your products as quickly as possible. You do not need to be in to receive your order.

For International Delivery

Ireland Fastway (Tracked & signed for service) £4.98 – Orders over £49
£7.98 – Orders of £49 or less
EU DHL Express (Tracked & signed for service) £4.98 – Orders over £49
£7.98 – Orders of £49 or less
USA Royal Mail International Tracked £4.98 – Orders over £49
£7.98 – Orders of £49 or less
Rest of the World DHL Express (Tracked & signed for service) £9.98 – Orders over £49
£12.98 – Orders of £49 or less

Outside the EU

If you live outside of the EU your order will need to clear customs. There may also be additional charges for duty and taxes which are not our responsibility and therefore not included in our pricing.

Ordering from the USA

We dispatch all orders to the USA by Royal Mail International Tracked, once they reach the USA they are delivered by the United States Postal Service (USPS). For more information on ordering your contact lenses to the USA click here.

My order has not arrived, what should I do?

Please allow up to 3 working days for delivery to the UK or Ireland, for everywhere else in the world allow up to 5 working days. If you have not received your order in this time we recommend that you contact our customer service team on 020 7768 5000 or email us at

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