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Delivery Information

For UK Delivery

Method
Time
Cost
Next Day Orders will arrive the next day after dispatch between Monday and Saturday. All orders over £49 are sent by a Tracked service. FREE - Orders over £49
£2.98 – Orders of £49 or less

Orders before 4.30pm will be dispatched on the same day (if in stock). We stock 99% of standard prescription contact lenses and eye care products so that we can deliver your products as quickly as possible. You do not need to be in to receive your order.

For International Delivery

Countries
Method
Cost
Ireland Fastway (Tracked & signed for service) £4.98 – Orders over £49
£7.98 – Orders of £49 or less
EU and USA DHL Express (Tracked & signed for service) £4.98 – Orders over £49
£7.98 – Orders of £49 or less
Rest of the World DHL Express (Tracked & signed for service) £9.98 – Orders over £49
£12.98 – Orders of £49 or less

Outside the EU

If you live outside of the EU your order will need to clear customs. There may also be additional charges for duty and taxes which are not our responsibility and therefore not included in our pricing.

Ordering from the USA

DHL request that we must provide them with your Social Security Number (SSN) or TIN (Taxpayer Identification Number) so that your order can pass customs quickly and without delay. Please note that we will email you for this information on confirmation of your order.

For more information on ordering your contact lenses to the USA click here.

My order has not arrived, what should I do?

Please allow up to 3 working days for delivery to the UK or Ireland, for everywhere else in the world allow up to 5 working days. If you have not received your order in this time we recommend that you contact our customer service team on 020 7768 5000 or email us at info@visiondirect.co.uk

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