Frequently Asked Questions

Got a question about ordering contact lenses online? We're here to help! Our handy FAQ covers everything from payment methods and Vision Direct promotional codes to getting started with contact lenses for the first time. Need help? Give our friendly customer services team a call on 020 7768 5000 or email us: help@visiondirect.co.uk.

Top 5 FAQs

  • 1. My order has been posted but hasn't arrived, where is it?

    Please allow up to 3 working days for delivery to the UK or Ireland, for everywhere else in the world allow up to 10 working days. If you haven't received your order during this time, we recommend that you contact our customer service team. They're available to help Monday - Friday 8:00 - 21:00, and Saturday - Sunday 8:00 - 18:00.

    Please note: All orders include a tracking number so you can trace your order after dispatch. You can find this information in your confirmation email or via your Vision Direct account (Orders > Status > Track Order).

  • 2. How do I read my contact lens prescription?

    You don't need your physical prescription with you in order to purchase contact lenses from Vision Direct, but you do need to have a good understanding of what it is. You can find your contact lens prescription on the document given to you by your eye care professional during a contact lens check-up (remember this is not the same as a glasses prescription), or on the end/side of your contact lens box or on the blister packs that contain your contact lenses.

    Below is an example of the prescription listed on the side of the box for 1-Day Acuvue Moist for Astigmatism:

    Prescription Info

    Please be aware that a contact lens prescription is different from a glasses prescription, so you cannot use one for the other.

    Find more information on reading your contact lens prescription here.

  • 3. Do you stock optician's own brand lenses?

    Many high street opticians, including Specsavers, Boots and Vision Express offer their own brand contact lenses that are just rebranded and repackaged products from popular contact lens brands and manufacturers, such as Alcon, Biofinity and Saulfon.

    We stock the exact same lenses at 45% off, with Next Day Delivery, Monday - Friday 8:00 - 21:00, and Saturday - Sunday 8:00 - 18:00 customer service, 365-day replacement guarantee and a price match promise. The only differences between the lenses we stock and the high street is the name on the box, the packaging and most importantly the cost. See all optician contact lens brand equivalents here.

  • 4. Can I cancel or amend my order?

    If you need to make a change or cancel your order after it has been paid for please contact our customer service team on 020 7768 5000 or email them at help@visiondirect.co.uk. Please be aware that orders will be picked and packed very quickly so we advise you to call us as soon as possible to avoid disappointment.

  • 5. I think my order contains faulty contact lenses

    If you experience a split or faulty contact lens, please contact our Monday - Friday 8:00 - 21:00, and Saturday - Sunday 8:00 - 18:00 UK based customer service team on 020 7768 5000 or chat online. You can also email us at help@visiondirect.co.uk. Although we cannot always replace faulty lenses, we can offer you store credit to cover the cost of the affected lenses.

    If possible do not discard your faulty contact lens until you have spoken to customer service. They will require both the lens and the LOT number of the defective lens to report the fault directly to the manufacturer. You may also be required to send the lens for inspection.

David Clulow FAQs

  • What's included in the premium eye health package with David Clulow?

    Glad you asked! Our exclusive package includes two services: a premium, in-person eye test AND a contact lens check-up. This normally costs £50, but our customers can book theirs for just £25 - half the price!

  • How do I book my premium eye health package?

    We've made the process of booking your appointment super-simple. All you have to do is log into your Vision Direct account, select a store location, pick a date, fill in your details and ta-da - you're all sorted! You'll find all the information you need, including how to cancel or reschedule your appointment in the confirmation email we'll send you. You'll pay the £25 fee at your selected store after your appointment.

  • How much does it cost?

    You'll be charged just £25 for your premium eye test and contact lens check-up - that’s what most opticians charge for a standard eye test! Essentially, you're getting a premium two-service eye health package worth £50 for half the price. Plus, you can enjoy access to aftercare, expert advice and David Clulow’s range of designer glasses.

  • How long will my appointment take?

    Eye tests are important and what sets this eye health package apart from what you get with other high street opticians is that you're not just a name on a list we have to rush through. Each service takes just 25 minutes (50 minutes in total), ensuring thorough checks, without wasting your time.

  • Who are David Clulow Opticians?

    You know us, we take eye care very seriously and continuously strive to bring you services that are first-class, to say the least. This is why partnering with the 5-star David Clulow Opticians was a no-brainer! Founded in 1962, this top-notch optical retailer now has over 30 stores across the United Kingdom. Each store is distinguished for its exceptional customer service, luxurious environment and high standard of vision care.

  • Where can I find my nearest David Clulow store?

    Simply use this Store Finder to locate your nearest David Clulow Opticians.

Coronavirus Outbreak

  • Will my order be impacted by restrictions due to Coronavirus?

    At the moment, we are seeing a high number of orders, which could result in a slight delay of a day or so for some customers. We deliver with Royal Mail, who are continuing to work hard to deliver to the whole country: keep up to date with their service updates here.

  • Are contact lenses safe to use during Coronavirus outbreak?

    According to global expert advice, wearing contact lenses is completely safe during the COVID-19 outbreak - but now, more than ever, hygiene is paramount. Our expert opticians have been working around the clock to study the ways coronavirus might affect the eyes, and how to best protect ourselves. Rest assured that we are following all scientific studies really closely, and are striving to keep our community informed with the best quality advice.

  • Can I still order my lenses during Coronavirus outbreak?

    With important hygiene adjustments to keep our customers and teams safe, business is functioning as normal. Our UK distribution centre holds the largest stock of contact lenses in Europe (over 2 million!) and is set to receive even more, due to the high demand. So you can still continue to order your contact lenses from the comfort of your home and we will be shipping them out to you daily in letterbox-friendly packages.

  • What are some hygiene measures Vision Direct has been taking?

    First and foremost, our distribution center staff are taking all necessary safety precautions: including wearing gloves, masks and using thermometers regularly, to make sure all packages are protected. We also rigorously sanitise workstations, equipment and surfaces in our centres multiple times a day and practice social distancing. We are also sending team members home to rest if they experience any related symptoms.

    In terms of our wider teams, most are now working from home, including our customer service experts and opticians. They are all doing their part to make sure your order is delivered to you as expected and all your questions are answered.

Ordering From Vision Direct

  • Do I need my prescription to order contact lenses from Vision Direct?

    During the checkout process we give you 2 options.

    Confirm your prescription details are correct and place your order through our European company Vision Direct BV. If you choose this option you can order without a prescription. We only recommend customers who know their prescription to use this option as we will not be able to verify.

    Or you can choose for us to verify your prescription is correct, either provide us with a copy of your prescription by uploading a photo of it to your account or supply us with your optician's contact details so we can confirm your details are correct.

    We'll only ask you your prescription checking preference the first time you place an order. If you wish to change it later, you must do so from the prescription section of your account.

  • What payment methods can I use?

    We accept the following payment methods:

    Credit card/debit card

    • VISA debit
    • VISA credit
    • VISA Electron
    • Mastercard credit
    • Mastercard debit
    • Mastercard & Maestro

    We also accept PayPal.

  • Can I order contact lenses for 1 eye only?

    Yes, to order contact lenses for one eye only, simply un-tick the left or right prescription box and proceed with your order.

    Product Page - Showing Tick Boxes for Left & Right Eye

  • How do I order if I wear a different brand of contact lenses in each eye?

    Simply un-tick the left or right prescription box on the product page and add to basket. Do the same for your second product.

  • What values do I enter in the prescription information fields?

    On the product page for your contact lenses you will be asked to enter your prescription details.

    From left to right the different specifications mean:
    Base Curve (BC): The curvature of the lens in millimetres usually between 8.3 and 9.0.
    Diameter (D): The diameter of the contact lens. This number ranges from between 13.8 to 14.5.
    Power (PWR/SPH): Is a + or - figure followed by a number e.g. -4.50 or +0.25. This represents the level of visual correction needed, and whether your lenses correct long-sightedness (plus/+ powers) or short-sightedness (minus/- powers). For some contact lenses the power may also be 0.00, plano or displayed with this symbol ∞ which is for non-prescription use e.g. coloured contact lenses.
    If you have astigmatism the following values will also be required:
    Cylinder (CYL): A minus number that increases on a scale of 0.50 dioptres, ranging between -0.75 to -2.75 in standard lenses. In bespoke XR contact lenses, the cylinder moves upwards to -5.75 in steps of 0.50.
    Axis (AX): A number between 0 and 180, that determines the direction needed to correct your astigmatism. It varies in a scale of 10 degrees on standard contact lenses and of 5 degrees on bespoke XR contact lenses.
    If you wear multifocal contact lenses the following values will also be required:
    Addition (ADD): A + number between 0.50 and 3.00, or referred to as high, medium or low. This is an additional power that determines the level of correction needed for you to focus on near objects.
    Dominant (D): A choice between "D" and "N" to determine which is the dominant and the non-dominant eye.
    Please note: If only one option is given for any field, the lenses are only available with that option.
  • Do I need to tell my eye care professional that I am ordering from Vision Direct?

    If you opt for us to verify your prescription with your eye care professional then we will call them to do this. However usually we will need your permission for them to discuss your prescription details. We will notify you if this is the case. If you choose to send us a copy of your prescription or you order through Vision Direct BV, you will not need to notify your eye care professional.

  • How do I use a promotional code?

    If you have a promotional discount code, please enter this on the basket page. Please note: If you use a promo code for new customers and you have ordered from us before, the discount will show in your basket. However, once you log in our system will remove the discount from your order.

    Basket Page Showing Where to Enter Promotional Code

    See all Vision Direct discount codes.

  • How do I cancel or amend my order?

    If you need to make a change or cancel your order after it has been paid for please contact our customer service team on 020 7768 5000 or email them at help@visiondirect.co.uk. Please be aware that orders will be picked and packed very quickly so we advise you to call us as soon as possible to avoid disappointment.

  • Can I order with a prescription from outside the UK?

    If you are confident you know your prescription, you can choose for us not to verify it. When you order without verifying your prescription you'll get your lenses quicker. To preserve your eye health we urge our customers to have an eye test every two years, or as soon as your vision doesn't feel comfortable at your current prescription.

Postage & Delivery

  • What delivery methods are available?

    Delivery Method Delivery Time Price
    Next Day Tracked Orders will arrive the next day. FREE - Orders of £59 and over
    £3.98 - Orders below £59

    Please note that we will post your order once all the items are available, as we’re not able to split orders. Specific sales tax and/or customs duties may be applicable upon delivery depending on the order destination.

  • Does Vision Direct ship to other countries?

    We ship to most international destinations, please see the table below for further details.

    Countries Orders of £59 and over Orders below £59 Delivery time
    EU Mainland Belgium, Netherlands & Spain: FREE
    Rest of the EU: From £3.49 - £9.98
    From £3.49 - £12.98 1-2 business days
    EU Islands From £9.98 - £12.98 £12.98 3-5 business days*
    US Not available Not available Not available
    Rest of the World (includes Overseas Territories) £9.98 £12.98 5-10 business days

    *Delivery to French Polynesia Islands can take 7-10 business days. Specific sales tax and customs duties may be applicable upon delivery for orders to EU Mainland, EU Islands, and the Rest of the World.

  • When will my order be dispatched?

    We stock over 90% of all standard daily and monthly lenses and 99% of eye care products and aim to dispatch all stocked items on the same day if ordered before 11:45pm - no matter what day of the week you order.

    You’ll find dispatch times for all products, including high-prescription contact lenses below the Prescription field on the product page. Most non-stocked lenses will be dispatched within 2-5 working days.

  • My order has been posted but hasn't arrived, where is it?

    Please allow up to 3 working days for delivery to the UK or Ireland, for everywhere else in the world allow up to 10 working days. If you haven't received your order during this time, we recommend that you contact our customer service team. They're available to help Monday - Friday 8:00 - 21:00, and Saturday - Sunday 8:00 - 18:00.

    Please note: All orders include a tracking number so you can trace your order after dispatch. You can find this information in your confirmation email or via your Vision Direct account (Orders > Status > Track Order).

  • How do I track my order?

    You can track your order by clicking the "Track Order" link in your email or by visiting Your Account, under recent orders on the first page you should see a link to "Track Order" in the status column.

    How to track your order

Returns & Refunds

  • I've received the wrong order

    In the event that you receive the wrong items, please let us know and we’ll post the correct items to you immediately. To return items to us, please see our returns and refunds page to find the returns form appropriate for you.

  • My order was damaged in transit

    If your order was damaged in transit, please call us on 020 7768 5000 or email us at help@visiondirect.co.uk. A damaged or broken outer box will not affect your contact lenses. If the individual casing protecting your lenses is not damaged, or open, they will be perfectly safe to use.

  • Can I return my contact lenses if my prescription has changed?

    Yes. Thanks to our 365-day guarantee, you can return any unopened, undamaged and unmarked boxes of contact lenses within a year of purchase. Just let us know and we will then post the same lenses with your new prescription (if you're ordering through co.uk we'll need to verify your new prescription), or issue a refund.

    Please visit our returns and refunds page to download the returns form.

  • I think my order contains faulty contact lenses

    If you experience a split or faulty contact lens, please contact our UK based customer service team on 020 7768 5000 or chat online. You can also email us at help@visiondirect.co.uk. Although we cannot always replace faulty lenses, we can offer you store credit to cover the cost of the affected lenses.

    If possible do not discard your faulty contact lens until you have spoken to customer service. They will require both the lens and the LOT number of the defective lens to report the fault direct to the manufacturer. You may also be required to send the lens for inspection.

  • How long will it take for my refund to be credited to my bank/paypal account?

    Refunds will be made to your original payment method upon receipt. This typically takes around 5 working days, depending on your card issuer. Refunds to PayPal accounts may take longer. Please be aware that refunds will not be processed until the returned items have been received at our warehouse.

  • My contact lens has split what should I do?

    Contact lenses are made from extremely thin plastic material and will occasionally split when handled.

    If your contact len has split, simply call our customers service team on 020 7768 5000 or email us at help@visiondirect.co.uk,and they will arrange a replacement, or give you store credit to cover the cost of the affected lens.

    However, if you are finding this happens more than once please take a look at our guides on inserting or removing your lenses correctly.

Contact Lens Questions

  • Can I try different contact lenses?

    Yes you can try different contact lenses. However it is always best to speak to your optician before doing so. Our resident optician, Benjamin has produced a 'Contact Lens Guide' to better inform our customers of compatible and upgrade lenses for all contact lenses. You can view the guide here.

  • How long can I wear my contact lenses?

    When you receive your contact lens prescription from your optician, you should be informed of the wearing pattern compatible with your lenses. The most common contact lenses are disposed of daily, or cleaned and stored overnight for wear over a two-week or monthly time period. Some contact lenses are designed for extended wear; this means they can be worn continuously for a certain time period. It is not advisable to wear your contact lenses continuously without consulting your optician first as not everyone's eyes are compatible with extended wear lenses.

  • Are dry gritty eyes normal for contact lens wearers?

    Some contact lens wearers do suffer with dry and gritty eyes. Environmental factors such as air conditioning and heating, the position you sit in and the amount of water you drink can also affect your eyes. It could also be the contact lenses you are wearing. For example, Focus Dailies All Day Comfort lenses should not be worn for more than 8 hours a day. However, Acuvue Trueye can be worn for up to 16 hours a day as they are made from silicone hydrogel which allows more oxygen to reach the eye. You can use artificial tear or eye drops as they are better known to help to rewet and moisturise the eye or you can talk to your optician about changing your lenses to suit your lifestyle.

  • Can I sleep in my contact lenses?

    Extended wear contact lenses are designed to be slept in. However, it is always best to consult with your optician to see whether extended wear lenses are compatible with your eyes.

  • What solution should I use to clean and care for my contact lenses?

    Multi-Purpose Solution is suitable for use with most soft contact lenses. Our customer service team can advise you on the best solution for your contact lenses. You can contact them by phone on 020 7768 5000 or by email help@visiondirect.co.uk.

  • How often should I replace my contact lens case?

    You should replace your contact lens case every three months (at least) to stop the build-up of dirt and debris from transferring to your lenses.

  • What are "toric" or contact lenses for "astigmatism"?

    Contact lenses containing the word "Toric" or "Astigmatism" e.g. 1-Day Acuvue Moist for Astigmatism or PureVision Toric are for patients with an astigmatism. Astigmatism is where the rugby ball-shaped curvature of the eye causes there to be two different prescriptions in the eye, resulting in blurred vision. This needs to be corrected by toric lenses with multiple prescriptions.

  • Do I need to purchase my contact lenses from the optician that prescribed them to me?

    No you do not need to purchase your lenses from the optician that prescribed them. You can purchase your contact lenses from any optician or online contact lens retailer.

  • Why have I been prescribed these contact lenses?

    When you attended a contact lens fitting with your optician they would have determined the contact lenses that best fit your eyes and lifestyle. It is very important to tell your optician what you wish to wear your lenses for, how many days a week and for how many hours a day. We have produced a 'Guide to Contact Lenses' to help our customers choose the lenses that are right for them.

  • What are silicone hydrogel contact lenses?

    Silicone hydrogel contact lenses are the latest lenses available on the market, designed for extensive wear and optimal comfort. They allow up to five times more oxygen to meet the eye than traditional soft hydrogel lenses, making them an excellent choice for someone who likes to wear their lenses for 14+ hours, or suffers from dry eyes. They can also be slept in, if you have the permission of your optician.

  • Should I put make-up on before or after putting my contact lenses in?

    You should always put your contact lenses in before applying make-up to avoid getting any on the lens, which can cause discomfort in the eye. When it comes to removing make-up it is best practice to remove and clean your lenses first before taking off your make-up.

  • Is my contact lens inside out?

    When applying your contact lens you can tell whether the lens is inside out by examining the shape of the lens on your finger. If the lens looks like a small bowl or "U" it's the right way, if the edges curve outwards, making the exterior look sharp and pointed then it's inverted.

  • Can contact lenses block UV light?

    Yes some contact lenses can help to filter out damaging UVA and UVB light.

    Acuvue is the only brand where all its contact lenses have UV blocking technology.

    Other UV filtering lenses include: Avaira, Avaira Toric, Biomedics 55 Evolution, Biomedics Toric and everclear UV.

    If you are not sure whether your lenses include UV absorbing technology speak to your optician.

  • Can you lose a contact lens at the back of your eye?

    Do not worry; it is impossible to lose a contact lens in the back of your eye. Sometimes the lens can become stuck under the eyelid but it can easily be dislodged by looking in the direction of the lens or rubbing the eyelid gently, otherwise your optician will be able to retrieve it for you by lifting your eyelid.

  • Are lenses for left and right eye specific for those eyes?

    Yes, if you have different prescriptions in each eye. If you have the same prescription in both eyes it doesn't matter which lens goes in which eye. It is advisable to keep each lens to the same eye for hygiene purposes.

    Prescription Queries

    • Where can I find my contact lens prescription?

      Your contact lens prescription or lens specifications are printed on the end or side of your contact lens box and labelled on the top of the blister packs that contain your lenses. Your optician will hold a copy of your written prescription; you are legally entitled to have a copy of this once you have completed your initial contact lens trial.

    • What details should my prescription include?

      All contact lens prescriptions include a least three values: base curve, diameter and power. However for toric or multifocal lenses additional values will be added to the prescription, usually no more than four.

      The specifications you can expect to see are as follows:
      Base Curve (BC): The curvature of the lens in millimetres usually between 8.3 and 9.0.
      Diameter (D): The diameter of the contact lens. This number ranges from between 13.8 to 14.5.
      Power (PWR/SPH): Is a + or - figure followed by a number e.g. -4.50 or +0.25. This represents the level of visual correction needed, and whether your lenses correct long-sightedness (plus/+ powers) or short-sightedness (minus/- powers). For some contact lenses the power may also be 0.00, plano or displayed with this symbol ∞ which is for non-prescription use e.g. coloured contact lenses.
      If you have astigmatism the following values will also be required:
      Cylinder (CYL): A minus number that increases in a scale of 0.25 dioptres, ranging between -0.25 to -2.75.
      Axis (AX): A number between 0 and 180, that determines the direction needed to correct your astigmatism.
      If you wear multifocal contact lenses the following values will also be required:
      Addition (ADD): A + number between 0.50 and 3.00, or referred to as high, medium or low. This is an additional power that determines the level of correction needed for you to focus on near objects.
      Dominant (D): A choice between "D" and "N" to determine which is the dominant and the non-dominant eye.
    • Can I change my lens type from those specified on my prescription?

      We would advise that you speak to your optician about changing the type of lenses you wear. However, our optician Benjamin has put together a list of compatible and upgrade lenses for all contact lenses. So you can see what the compatible monthly or daily would be for your current lens and discuss this option with your optician. You can view our contact lens guide here.

    • How often should I have my eyes tested?

      It is recommended that everyone attends an eye test at least every two years. Contact lens wearers need to attend an additional check-up to ensure their lenses still meet their prescription; this is usually every 12-24 months dependent on the recommendation of your optician.

    • What is meant by a valid prescription?

      A valid prescription is one that is in date. On your written prescription there should be an expiry date given. Most prescriptions are valid for a year from the date of your last contact lens check-up.

    • If my vision is blurry can I change my prescription/power?

      It is always best to consult your optician if you feel your vision has become blurred and unfocused. You may have a slight astigmatism or you may simply need stronger lenses. Although you can self-prescribe the next available power this is not recommended by Vision Direct.

    • My optician won't give me my contact lens prescription, is this correct?

      By law you are legally entitled to own a copy of your contact lens prescription. If you did not receive a copy of your prescription at your last contact lens fitting you can request it by fax, email or post from your optician. The only time your optician is not obliged to supply you with a prescription is when you are still trialling a new pair of contact lenses.

    • Is the prescription for my glasses the same as my contact lens prescription?

      No, a contact lens prescription is not the same as a prescription for glasses. Your contact lens prescription will include extra specifications which ensure your lenses fit with the correct diameter and base curve.

      A contact lens prescription also differs from a glasses prescription as the power/sphere values are ranked differently, so your lenses and glasses powers won't necessarily match. It also differs for patients with astigmatism.

    • I don't have my prescription. Can I still order?

      If you cannot locate your written prescription but are 100% sure of your details you can still order from Vision Direct. At checkout choose to proceed without us verifying your prescription, this means that we will not check with your optician to ensure you have ordered the correct specifications. It is always best to check the prescription details entered against those on your contact lens box to ensure they are correct, it's very easy to read and understand your prescription details from your current box.

    • Do I have to sign a waiver to receive my prescription?

      Absolutely not, following your eye exam, your eye doctor or optician should provide you with a copy of your prescription according to UK legislation. We have a useful guide to help you find out how to access your prescription, which empowers you to order contact lenses from the retailer of your choice. You also never have to pay a fee to release your prescription, and should only ever be charged for having an eye exam or purchasing lenses.

    • Do I need to have another eye exam to get my Rx?

      If you can't find your prescription or Rx, as long as it is still valid, there's no need to go through another eye exam in order to get a new copy. You can ask for your prescription whenever you need it and request it as many times as you like. Or, simply check the side of your most recent box.

    • Do I have to wait until the fitting process is over to access my prescription?

      When you are trying on lenses for the very first time, yes this is true. However, if you're simply having a check-up, you should have access to your prescription as standard. For wearers trying a new lens, you'll need to wait until the end of the lens trial to be approved and access your new specification. When you order online, there's no need to wait until after the contact lens trial to order new lenses if you know your prescription. With us you can switch lenses as often as you like. First-time customers should test their prescribed lenses for a while to understand the size and shape of lens they are comfortable with, before committing to a purchase.

    • Can prescription lengths vary?

      Prescription lengths vary depending on the lens type and wearing pattern. However, most will be valid for up to 2 years. We recommend visiting your eye doctor for an eye test every 2 years, although some people will be comfortable using the same lenses for longer. Always consult your eye doctor when you can no longer see comfortably at your current prescription.

    • How can I check my prescription and lenses are correct for me?

      It's considered good practice to have an eye exam every ​2 years, this allows you to see if your prescription has changed and to detect early indications of eye conditions and even other health conditions such as diabetes. ​However, there's no reason you cannot order contact lenses once your prescription is more than 2 years old, provided that your vision is still clear and you feel confident it's the right prescription for you​.

      We recommend wearers try a variety of lenses to find the perfect vision and fit. There's no need to stick to the one​ brand ​that your eye doctor recommended as it may not be the most comfortable by the end of the day. It can sometimes take time to find the ideal lens for your eyes and prescription, so be patient and keep trialling new lenses until you find something you can wear comfortably all day.

My Vision Direct Account

  • I've forgotten my password

    If you've forgotten your password simply click "Did you forget your password?" and tell us your email address, we will send you a randomly generated password so that you can login. Once in your account you can modify your password in the dashboard if you wish.

  • How do I change my account email/password/address?

    To change any of your account details, visit your account dashboard by clicking on the "My Account" link in the top right-hand corner of any page. Inside your account click on the "Details" tab and here you can modify your email address and password. To change your delivery address click the "Addresses" tab in your account dashboard and "Add New Address". You can also modify existing addresses by clicking on the "Change" link.

  • Will Vision Direct save my card details?

    Yes. When you checkout your card details will be saved in your account so that you do not need to re-enter them every time. If you wish to remove a saved card this can be done in Your Account under the "Saved Cards" tab.
  • How do I repeat a past order?

    In Your Account you will be able to see a summary of your recent orders, simply click the "Reorder Now" button on the right hand side and the same order will be added to your basket. You can modify the order before checking out.

    How to reorder

  • How do I set a reminder to reorder?

    You can set a reminder to reorder you contact lenses or solutions by visiting Your Account and selecting the "Orders" tab there you can add a reminder to any one of the orders you've made, by clicking "Set Reminder" in the Next Order column.

    Set reminder

About Vision Direct

  • Who is Vision Direct?

    VisionDirect.co.uk is the UK's leading contact lens retailer, we can promise you that we really do love and understand contact lenses. We've been fulfilling customers' orders since 1998, and we're dedicated to providing you with a simple ordering process that minimises both the inconvenience of trips to the high street and prescription validation, allowing you to obtain your contact lenses in the fastest time possible.

  • Why is Vision Direct so cheap?

    At Vision Direct we buy large amounts of stock, so we can make huge savings that we like to pass directly onto our customers. We can save you up to 45% on your contact lenses and eye care products in comparison to the high street.

  • Why should I order from Vision Direct?

    At Vision Direct we don't only promise the same products from the same manufacturers as the high street optician, we also promise super-fast delivery direct to your door and the added convenience of ordering with or without a prescription. Our resident optician is always on hand to answer any questions you may have and our award winning customers service team are fully trained to answer questions relating to any of the products we sell.

  • What are your opening times?

    Our customer service team are available to take your call any day of the week from Monday - Friday 8:00 - 21:00, and Saturday - Sunday 8:00 - 18:00. They can be reached on 020 7768 5000 or by email at help@visiondirect.co.uk.

  • How can I contact Vision Direct?

    Our customer service team can be reached on 020 7768 5000 in the UK or on 1 800 870 0741 in the US or by email at help@visiondirect.co.uk. Monday - Friday 8:00 - 21:00, and Saturday - Sunday 8:00 - 18:00.

  • What are Vision Direct terms and conditions?

    The Vision Direct Terms & Conditions can be found here.

  • What is Vision Direct privacy policy?

    The Vision Direct privacy policy can be viewed here.

Glossary

  • Glossary of Contact Lens Terms

    Term Definition
    Addition A figure used to determine the additional prescription strength needed for correcting near vision for those with presbyopia.
    Acuvue A brand of contact lenses manufactured by Alcon.
    Alcon A manufacturer of contact lenses.
    Air Optix A brand of contact lenses manufactured by Ciba Vision.
    Astigmatism Is a condition of the eye caused by an irregular curvature of the cornea, resulting in blurred and unfocused vision.
    Axis A value that determines the direction needed to correct astigmatism on a contact lens or glasses prescription.
    Base Curve The curvature of a contact lens in millimetres used to determine the fit of the lens on the eye.
    Bausch & Lomb Healthcare manufacturers of contact lenses, lens solutions and eye drops.
    Bifocal A lens that contains two prescriptions, often distance at the top and reading at the bottom.
    Biofinity A contact lens brand by CooperVision.
    Ciba Vision A manufacturer of contact lenses. Now known as Alcon.
    Coloured Contact Lens A lens tinted or coloured for wear.
    CooperVision A manufacturer of contact lenses.
    Cornea Is the front part of the eye, which covers the iris and the pupil it is transparent and helps protect the eye from dust, germs and other harmful matter.
    Cosmetic Contact Lens A lens tinted with colour or with a fashionable design such as country flags, or movie eyes.
    Cylinder A figure required for patients with astigmatism that shows what level of correction is needed.
    Daily Disposable Contact Lens Is a lens designed to be worn for one day and then disposed of.
    Deposits Are debris or protein build up on the lens surface.
    Diameter The distance in millimetres from one end of a contact lens to the other. A value used in a prescription.
    Dioptre A unit of measurement used in optics to determine the refractive power of a lens.
    Disinfectant Solution A solution used to disinfect contact lenses.
    Dominant A value required for multifocal contact lenses to determine which the dominant eye is referred to as the “D” value. The non-dominant is referred to as “N”.
    Enzyme cleaner A solution used to remove protein from the lens surface, can also occur in tablet form, in which the tablet is mixed with saline or disinfecting solution as directed.
    Extended Wear A contact lens designed for extended wear, is one that can be worn overnight.
    Fashion Contact Lens A lens tinted with colour or with a fashionable design such as country flags, or movie eyes.
    Focus Dailies A brand of contact lenses produced by Alcon.
    Glaucoma A condition which causes gradual sight loss due to pressure within the eye.
    Hyperopia (long-sightedness) The loss of near vision but the ability to see into the distance clearly.
    Iris The coloured portion of the eye.
    Long-sightedness See Hyperopia.
    Monthly Disposable (Monthlies) Is a lens designed to be worn daily for a month and then disposed of.
    Multifocal A lens that corrects both short and long-sightedness, by using two different surface areas to correct near and distance vision.
    Myopia The loss of distance vision but the ability to see objects up-close clearly.
    Ophthalmologist A medical doctor that specialises in the treatment and diagnosis of eye diseases, and who is licensed to perform eye surgery.
    Optician A medical practitioner licensed to fit and supply glasses and contact lenses.
    Optometrist (OD) A medical practitioner trained to fit and supply glasses and contact lenses, as well as diagnose and treat certain eye diseases.
    Oxygen permeability The level of oxygen that can pass through the lens surface to the eye.
    Plano A contact lens made without a prescription usually for cosmetic use, such as a coloured contact lens.
    Power The value used to determine the strength of visual correction needed. This is sometimes referred to as the sphere.
    Presbyopia A degenerative condition of the eye that affects the near vision, it usually occurs in those over the age of 40's.
    Proclear A contact lens brand produced by CooperVision.
    PureVision A brand of contact lenses manufactured by Bausch & Lomb.
    RGP (Rigid Glass Permeable) A rigid lens made from a harder material than soft lenses, usually prescribed for patients with an astigmatism or irregular eye shape as they are thought to be better at correcting vision in these cases.
    Rinsing Solution A lens solution used to clean the lens before wear.
    Rewetting Solution A solution used to rewet the lens to increase comfort during wear.
    Solution A liquid solution designed to rinse, clean and store soft or gas permeable contact lenses.
    Short-sightedness See Myopia.
    Silicone hydrogel Is an advanced soft lens material that allows more oxygen to reach the eye than traditional soft hydrogel lenses.
    SoftLens A brand of contact lenses produced by Bausch & Lomb.
    Sphere The value used to determine the strength of visual correction needed. This is sometimes referred to as the power.
    Toric A contact lens used for correcting astigmatism in patients.
    Two Weekly Disposable Frequent replacement lenses designed for wear daily over a two week period before they should be disposed of.
    RX Prescription.
    Visibility Tint A light tint to the contact lens that helps the wearer with handling.
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