Lensway is now Vision Direct


We're pleased to share the news with you that Lensway is now part of Vision Direct. We’ll continue to offer you high quality contact lenses, solution and eye care products at fantastic prices. You can still expect excellent customer service and now amazing, superfast delivery, with fewer additional charges.

If you already have an account at Lensway.co.uk everything will already be set up for you at Vision Direct. Your order history has been transferred to your Vision Direct account, along with any store credit you had and details of your address. All you need to do is login as usual with your Lensway username and password and you can start ordering your essentials right away.

If you do have any more questions, we’re happy to help. Just give us a call on 020 7768 5000 today.

Reasons to shop with Vision Direct…

superfastdeliveryrocket  Superfast UK next day delivery

piggybanksavings  Fantastic low prices

Customerservicestar  Award winning customer service team


  • Have my login details changed?

  • No, just use your existing Lensway username and password to access your account on visiondirect.co.uk.

  • Will I be able to see my past Lensway orders?

  • Yes. All your past orders will be visible in your account as before.

  • I had store credit on Lensway. Will it be transferred?

  • Yes, your store credit will still be valid in your Vision Direct account.

  • How do I return something I purchased on Lensway?

  • You can find this information on our page: Returns & Refunds Policy

  • What number do I need to call customer service?

  • Call 020 7768 5000. We are open from 8am to midnight, Monday to Sunday.

  • If I set up an automatic reorder on Lensway, will it continue to work on Vision Direct?

  • If you have set up an automatic reorder, our customer service team will be in touch to get it set up on Vision Direct.

  • Will I receive promotional emails from Vision Direct?

  • You can opt in and out of promotional emails on your account using the details page.

  • What do I do if I can’t remember my Lensway password?

  • Click the Log In button at the top of the page and then follow the link titled ‘Did you forget your password?’

  • Can I still track my existing Lensway order?

  • Any tracking number that you have been given for an order will still work, so you’ll be able to follow your Lensway order until it arrives at your door.

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