Delivery Information

UK delivery

Delivery FAQs

When will I receive my order?

Order by 11:45pm from Sunday to Friday, and by 12pm Saturday to get your lenses the next day. We keep our stock levels high, so we can ship the vast majority of orders on the same day, Monday through Sunday. We will share the date we will deliver your order at the checkout.

What if I'm not home?

When possible, we use letterbox-friendly packages that fit through the door, so you don't need to wait around for your delivery.

How much does delivery cost?

You'll get FREE next day delivery and a tracked service on all orders of £59 and over - perfect for saving and having that extra peace of mind. For any orders below £59, next day delivery costs £3.98.

When will my order be dispatched?

To make sure you get everything in one simple delivery, we don't split orders and so we'll ship your order when all the products are ready for despatch.

My order hasn't arrived. What should I do?

Please allow up to 3 working days for delivery to the UK or Ireland. For everywhere else in the world allow up to 10 working days. If you haven't received your order during this time, we recommend that you contact our customer service team here. They're available to help Monday - Friday 8:00 - 21:00, and Saturday - Sunday 8:00 - 18:00. Please be sure to report any missing orders within 30 days of dispatch for UK orders and within 45 days of dispatch for international orders.

What happens if I'm ordering from the US?

We dispatch all orders to the US using USPS, depending on your location. This service takes between 5 to 7 business days and is tracked. The carrier selected to deliver your order will be in touch after dispatch with a tracking link.

Can I order contact lenses without a prescription?

Yes, you can! One of the reasons that we can offer next day delivery on contact lenses is because we don't need to see your prescription when you order. So, if you don't have a prescription to hand when you order your lenses, it's no problem. All you need to do is place your order and we'll concentrate on delivering your lenses the next day, with no fuss. Of course, if you'd like us to check your prescription, we're more than happy to do so. For more information about no prescription needed, click here.

UK next day delivery exceptions

There's a small number of postcodes where next day delivery is not available - and your order will take additional days to be delivered. Please view the table below to see if and how your delivery will be affected.

International delivery

If you live outside of the EU, your order will need to clear customs. There may also be additional charges for Import Duties and local taxes, which are not our responsibility and therefore not included in our pricing. The delivery price for your order will be calculated and shown in your basket when you check out.

*Delivery to French Polynesia Islands can take 7-10 business days.

Why choose Vision Direct?

Our range of contacts includes all the leading brands from Acuvue to Biofinity and Dailies, making it easy to find a great deal on your regular lenses. Plus, with next day delivery available on any lens we have in stock, your contacts will arrive at your doorstep in no time at all. We stock all types of contact lens including:

• Daily lenses
• 2-weekly lenses
• Monthly lenses
• Toric lenses
• Multifocal lenses
• Coloured contact lenses

With simple and fast ordering, including the option to reorder lenses in just 3 clicks from your email inbox, getting the lenses you need has never been easier. Find out more about our full range of contact lenses

See what our customers have to say

Our customers love our speedy service so much, they've given us a 4.8/5 rating on Trustpilot. Check out their reviews below or place your order today for next day delivery you can count on.