Question 1

Why should I order from Vision Direct?

Accepted Answer

At Vision Direct, we sell the same contact lenses and eye care products from the same manufacturers as high street opticians at up to 45% less. As a standard, you can get free next-day delivery on all orders over the value of £59. Plus, we offer discounts to our email subscribers who can get early access to our promotions throughout the year, including our seasonal sales and Black Friday discounts. Plus, the majority of our parcels are letterbox friendly, so you don’t need to be home to receive your lens order. We offer all this without the need to have your prescription validated. Yet if you prefer, our resident optician is on hand to check your contact lens prescription as well as provide expert advice on how best to care for your lenses. And if you have any queries about ordering with us, our trained and friendly customer service team is just a call or message away. It's no surprise that we have tens of thousands of 5-star reviews on Trustpilot.

Question 2

How can I order my contact lenses with Vision Direct?

Accepted Answer

Buying your lenses with us is straightforward.

When buying contact lenses online, all you need to do is double-check your prescription on the side of a box of contact lenses you recently bought, enter the details and go through the simple checkout process.

Step 1: Navigate to any of our product pages to find your contact lens prescription details.

Step 2: On the right-hand side of the page, you can enter your contact lens prescription. If you're unsure how to read your prescription, follow the link to find out and watch our handy video for some easy-to-follow advice.

Need some help? Send us a picture of your prescription, and we can quickly double-check your details.

Step 3: Once you’ve made your selection, click “Add to Basket”.

Step 4: Check that everything looks correct in your basket. If you’re ready to order, select “Proceed to Checkout”.

Step 5: Provide your Delivery and Billing Address and enter your payment method. Accept our terms and conditions and select “Place Order”.

It’s as easy as that! See for yourself and start your contact lens order now.

Question 3

Why is it important to look after your eyes?

Accepted Answer

Looking after your eyes can dramatically reduce the chance of vision loss caused by eye conditions or infections. The main thing you need to do to ensure your eyes are healthy is to have an eye test at least once every two years. Not only will it help you to find out if you have good eyesight, it can detect other eye conditions that may develop if you don't take care of your eyes properly.

If your eyes feel uncomfortable, you should take steps to resolve this as just putting up with it could be ignoring symptoms of a more significant problem. Often, irritated or uncomfortable eyes are nothing to worry about and just need some eye drops or another eye care product to feel better, but if these symptoms persist it could be because of a more serious issue.

Conditions that uncomfortable eyes could potentially be a symptom of include:

•Conjunctivitis: An inflammation of the covering of the white of your eye (conjunctiva) which is easily treated on advice of a doctor.

•Corneal abrasions: The cornea is the clear, front surface of the eye. Scratches are fairly easy to get and can lead to infection if not kept clean.

•Keratitis: An inflammation of the cornea that can affect vision if not treated quickly.

•Blepharitis: A regularly occurring inflammation of the lower eyelids. Symptoms can be treated using special eye wipes.

Question 4

Tips on how to look after your eyes

Accepted Answer

Aside from visiting an optician regularly, there are a number of ways you can help maintain healthy eyes. If you're a contact lens wearer, keeping your lenses clean and fresh is vital to maintaining your comfort as well as clear vision. This is especially important for monthly and weekly lenses, which need a thorough cleaning and storing routine with solution each night so that they stay safe and comfortable to wear.

Washing your eyelids is another great way to ensure your eyes stay in the best of health. Over the course of the day, it's easy for dirt and debris to get caught in your eyes or for small protein deposits to build up. Eye wipes or washes can be used to give your eyes a thorough clean and make sure that they're ready if you're going to apply lenses.

If you find that your eyes are feeling uncomfortable during the day it's a good idea to use eye drops, spray or another kind of eye wash to help soothe them. If they remain irritated, you should visit a doctor or ophthalmologist to make sure it's not a symptom of something more serious.

Question 5

How often should I have my eyes tested?

Accepted Answer

Opticians recommend that everyone receives an eye test at least every two years. Contact lens wearers need to attend an additional check-up to ensure their lenses still meet their prescription; this is usually every 12-24 months depending on the recommendation of your optician.